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Refund Policies


Our policy lasts 15 days. If 15 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. To complete your return, we need a receipt or proof of purchase. Please do not send your order to the manufacturer.

There are certain situations where partial refunds are granted: (if applicable)

  • Any item that is not in its original condition is damaged and/or certain parts are damaged for reasons not attributable to our company.
  • Any item returned more than 15 days after delivery.

If you adhere to the conditions mentioned above, please send your product return to:

Mobi Essentials
900 Montée Masson, Office 203
Terrebonne (Quebec) J6W 2C9, Canada

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or rejected. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Next, contact your credit card company, it may take some time before your refund is officially posted. Contact your bank. It is common that some processing time is required before a refund is issued. If you have done all of this and you still have not received your refund, please contact us at .

Items for sale (if applicable)

Refund will be based on the price paid for the item. Products purchased in final sales promotion will not be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to and send your item to:

Mobi Essentials
900 Montée Masson, Office 203
Terrebonne (Quebec) J6W 2C9, Canada


If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed. If the item was not marked as a gift when purchased, or the gift giver placed the order shipped to you, we will send a refund to the gift giver and they will be notified about your return .


To return your product, you must send your product to:

Mobi Essentials
900 Montée Masson, Office 203
Terrebonne (Quebec) J6W 2C9, Canada

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, it may take time to receive your product for exchange. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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